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J-Roller, 3” rubber roller, Comfort Grip handle

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J-Roller, 3” rubber roller, Comfort Grip handle

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J-Roller, 3” rubber roller, Comfort Grip handle

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The first of this year  the new owners of Virutex closed their office of 35 years in NY and moved it to Miami, they told me they preferred to work with people who spoke spanish. Most of the virutex tools are fine out of the box but their larger machine like Banders have issues and really need someone to set them up. I used to do all the setup over the phone and as long as I could do that I continued to promote them. Since the move to Maimi they has lost the ability to offer any real tech support (unless you speak Spanish).

I have sold and promoted the Virutex line in the US for over 35 years. When COVID-19 started our business, like many others took a big hit financially and the new owners in Miami chose not to work with us so we could not continue selling.

I was left out in the cold after 35 years with the owners in NY were treated poorly during the change andI  decided that the new Virutex in Maimi did not have our best interests in at heart and that it might be a good time to part ways so I did jut that. I reviewed our sales for the previous year and the amount of time I spent on uncompensated tech support along with other quality issues I was aware of did not warrant me continueing my partnership with them.

It is sad because the Virutex name stood for something for a long time but sometyimes when children take over a company cost is reviewed long befor quality . Just for example:They replaced the metal fence on their number one selling laminate slitter with plastic (I imagine to cut cost)  giving them a quality more in line with the tools coming in from China. I don't know if things will change in the near future but if you are looking for the quality product they used to be I fear you are out of luck. Even as a long time dealer I found it very frustrating getting help via email. If I were looking at a Bander today, knowing what I know, I would look elswhere.

I have no ill feeling towards them and wish them the best of luck as they move forward.

John Michaels

Additional Information

SKU P11-JR-78C
Weight 1.0000
This item ships from: Jacksonville,FL
Ships via No

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