TOOLS | ADVICE | INSTRUCTION
On ocassion you may order something that isn't quite what you thought it was and that's okay. Specialtytools.com offers a 30 Day Money Back Guarantee on everything we sell unless it was a "Made to Order" item. All returns must be made within 30 Days of receipt of the item and you must call us for an RMA number. If we recieve an item without an RMA it will probably be refused.
If you have had the item for over 30 Days we may authorize a refund but it will carry a 15% restocking fee and your refund will only be a credit to your account. Will will issue no cash refunds on any items purchased more than 30 Days prior to calling us. Sometimes our vendors charge a restocking fee for returned items, especially on larger items. Their restocking fees may be applied to any order returned from date of purchase. All vendor returns require an RMA number. Without it materials returned will not be accepted and may cause additional shipping fees to be applied.
If you recieve an item from us in error we will issue a Call Tag and have it picked up for a full refund.